To ensure we continue to provide exceptional customer service we survey our clients on a continual basis using client heartbeat, the industry leading online survey tool.
To get a true indication of how our clients rate our customer service levels against other IT businesses throughout Australia we emailed 219 customer contacts and the responses we received were remarkable exceeding the industry average in all measurable areas with an overall score of 8.9.
We would like to thank the clients who participated for their honest feedback and continued support.
“In our time working with National IT Solutions, we have found their service to be consistently friendly, readily available and responsive. They have a focused approach to problem solving and breadth of experience which delivers cost-conscious, innovative solutions within the required parameters of time and budget. Like all companies we rely on them to ensure our systems run smoothly with no disruptions to productivity. We are confident that National IT Solutions will enable us to resume work promptly, should a major hardware failure occur. As our business needs have changed and evolved over time, National IT Solutions have provided a system tailored to our changing requirements. We have confidence in National IT Solutions”
“For a period of 4 years, National IT solutions have provided all of our IT support. The service received from the company has consistently been of the highest standard. At all times the service is professional, reliable and completely trustworthy.”
“Running a company can be stressful at times and the one thing you don’t need is to be a slave to technology. National IT Solutions has helped us take control of our IT ensuring that out IT systems are well maintained and run smoothly. As a result increasing employee utilisation by over 15%, saving us thousands.”
“As a recruitment firm operating a remote workforce business model, we rely on the performance and reliability of our systems. National IT Solutions originally setup and continue to be instrumental in the development, management and continued maintenance of our virtual recruitment business model ensuring that we have a systems architecture that can evolve as we grow and a maintenance disaster recovery strategy that provides our national network of consultants with a reliable platform upon to develop their business.
“I thought the changeover to a new IT provider would be difficult but after many years of putting up with crap, dishonest, and un-responsive IT Support we made the successful move to National IT Solutions in 2007. The transition was simple. They spent time getting to know our business, our employees and the IT systems we use before making the changeover. My only recommendation is don’t keep using 2nd rate IT support companies because you’re scared to move. Make the change and you’ll never look back.”
Let us look after your IT, because you’ve got more important things to do.
Copyright © 2025 National IT | Website & Marketing by Opollo
